Policy & Conditions
Planet Priorities and its subsidiaries, hereinafter will be referred as “Company”, respects your privacy
and recognizes the need to protect the personally identifiable information (any information by which
you can be identified, such as name, address, and telephone number) you share with us. We would
like to assure you that we follow appropriate standards when it comes to protecting your privacy on
our web sites and smart phone app.
In general, you can visit our Company websites or use our smartphone app without telling us who you
are or revealing any personal information about yourself. We track the Internet address of the
domains from which people visit us and analyze this data for trends and statistics, but the individual
user remains anonymous.
Some of the Company web pages use "cookies" so that we can better serve you with customized
information when you return to our site. Cookies are identifiers which a web site can send to your
browser to keep on your computer to facilitate your next visit to our site. You can set your browser to
notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.
The information we collect and analyze is used to improve our service to you.
At times when we collect personal information from you such as name, physical address, telephone
number, call log and sms, we intent to inform you before we do that and to tell you what we intend to do with the
information. Generally, you will have the option not to provide the information, and in the future you
will be able to "opt out" of certain uses of the information. If you choose not to provide the
information we request, you may be unable to access certain options, offers and services, but you can
still visit our website and browse other contents.
Company will not sell, trade or disclose to third parties any information derived from the registration
for, or use of, any online service (including names and addresses) without the consent of the user or
customer (except as required by subpoena, search warrant, or other legal process or in the case of
imminent physical harm to the user or others). Company will allow suppliers to access the information
for purposes of confirming your registration and providing you with benefits you are entitled to.
Company will take all appropriate steps to protect the information you share with us. We have
implemented technology and security features and strict policy guidelines to safeguard the privacy of
your personally identifiable information from unauthorized access and improper use or disclosure.
Company will continue to enhance our security procedures as new technology becomes available, and
is viable from a business perspective
regarding the same. Company will attempt to respond to all reasonable concerns or inquiries within
fifteen business days of receipt.
upUpUp is the brand name owned and operated by M/s Planet Priorities
For any grievances or suggestions, please email to upUPUPindia@gmail.com
Terms and Conditions:
The upupup.in website ("Website") and the smartphone app “upUPUP” and "upUPUP Partner" is an internet based portal
used for and by the customers and vendors to search, connect and book sports venues; market and
sell their services or products, which is owned and operated by M/s Planet Priorities, a company
incorporated under the laws of India.
Through the Website and Smartphone app, and in collaboration with Service Providers, who provide
below services, Planet Priorities shall provide you ("User") sports entertainment-related information,
pricing, availability and reservations for sports venues, find mentors and coaches, book ticket for
events, sports events across cities and rural areas throughout India ("Service"), as more particularly
described and defined in the terms of service ("TOS") relating to such Service, This Service may be
availed by any registered User.
This User Agreement ("Agreement") sets out the terms and conditions on which Planet Priorities shall
provide the Services to the User through the Website and Smartphone app. In addition to this
Agreement and depending on the Services opted for by the User, the User shall be required to read
and accept the relevant TOS for such Service, which may be updated or modified by Planet Priorities
from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a
conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.
Use of the Website and Smartphone app is offered to the User conditioned on acceptance without
modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may
be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the
Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement
and the TOS.
Additionally, the Service Provider may provide terms and guidelines that govern particular features,
offers or the operating rules and policies applicable to each Service. The User shall be responsible for
ensuring compliance with the terms and guidelines or operating rules and policies of the Service
Provider with whom the User elects to deal, including terms and conditions set forth in a Service
Providers policies. In the event that any of the terms, conditions and notices contained in this
Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service
Provider, then the latter terms/guidelines shall prevail.
While cancelling a booked slot, user is only eligible to postpone the booking to a slot made available by the venue on next 15 working days. If the user is failed to make this within 15 days, this eligibility will also get cancelled.
Modification of Terms
Planet Priorities reserves the right to change the terms, conditions and notices under which the
Services are offered through the Website and Smartphone app, including but not limited to the
charges for the Services provided through the Website. The User shall be responsible for regularly
reviewing these terms and conditions.
The User hereby consents, expresses and agrees that he has read and fully understands the Privacy
Policy of Planet Priorities in respect of the Website and Smartphone app, The User further consents
The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes,
any portion of the Service. For the removal of doubt, it is clarified that the Website and the
Smartphone app is not for commercial use but is specifically meant for personal use only.
The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any
information, software, products or services obtained from the Website or from the Smartphone app.
Limited reproduction and copying of the content of the Website is permitted provided that the Planet
Priorities’ name is stated as the source. For the removal of doubt, it is clarified that unlimited or
wholesale reproduction, copying of the content for commercial or non-commercial purposes and
unwarranted modification of data and information within the content of the Website or the
Smartphone app is not permitted. Any intent to partly use the content, should be expressly informed
and prior consent from Planet Priorities be taken before proceeding further.
Disclaimer of warranties/Limitation of liability
Planet Priorities has endeavored to ensure that all the information on the website and Smartphone
app are correct, but Planet Priorities neither warrants nor makes any representations regarding the
quality, accuracy or completeness of any data or information contained. Planet Priorities makes no
warranty, express or implied, concerning the website/Smartphone app and/or its contents and
disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect
of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss,
whether direct or consequential, to any user or any other person, arising out of or from the use of the
information contained in the website.
Since Planet Priorities acts only as an intermediator, it shall not have any liability whatsoever for any
aspect of the arrangements between the service provider and the user as regards the standards of
services provided by the service providers. In no circumstances shall Planet Priorities be liable for the
services provided by the service provider.
Although Planet Priorities makes reasonable commercial efforts to ensure that the description and
content in the TOS and on each page of the website/Smartphone app is correct, it does not, however,
take responsibility for changes that occurred due to human or data entry errors or for any loss or
damages suffered by any user due to any information contained herein. Also, Planet Priorities is not
the service provider and cannot therefore control or prevent changes in the published descriptions
which are based upon information provided by the service providers
Planet Priorities does not endorse any advertiser on its website in any manner. The users are
requested to verify the accuracy of all information on their own before undertaking any reliance on
In no event shall Planet Priorities be liable for any direct, indirect, punitive, incidental, special,
consequential damages or any other damages resulting from: (a) the use or the inability to use the
services; (b) the cost of procurement of substitute goods and services or resulting from any goods,
information or services purchased or obtained or messages received or transactions entered into
through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d)
any other matter relating to the services; including, without limitation, damages for loss of use, data
or profits, arising out of or in any way connected with the use or performance of the website. Neither
shall Planet Priorities be responsible for the delay or inability to use the website or related services,
the provision of or failure to provide services, or for any information, software, products, services and
related graphics obtained through the website, or otherwise arising out of the use of the website,
whether based on contract, tort, negligence, strict liability or otherwise. Further, Planet Priorities shall
not be held responsible for non-availability of the website during periodic maintenance operations or
any unplanned suspension of access to the website that may occur due to technical reasons or for any
reason beyond Planet Priorities’ control. The user understands and agrees that any material and/or
data downloaded or otherwise obtained through the website is done entirely at their own discretion
and risk and they will be solely responsible for any damage to their computer systems or loss of data
that results from the download of such material and/or data. These limitations, disclaimer of
warranties and exclusions apply without regard to whether the damages arise from (a) breach of
contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such
exclusion and limitations are not prohibited by applicable law. The maximum liability on part of Planet
Priorities arising under any circumstances, in respect of any services offered on the site, shall be
limited to the refund of total amount received from the customer for availing the services less any
cancellation, refund or others charges, as may be applicable. In no case the liability shall include any
consequential loss, damage or additional expense whatsoever.
Links to third party sites
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the
control of Planet Priorities or the Website and Planet Priorities is not responsible for the contents of
any Linked Site, including without limitation any link contained in a Linked Site, or any changes or
updates to a Linked Site. Planet Priorities is not responsible for any form of transmission, whatsoever,
received by the User from any Linked Site. Planet Priorities is providing these links to the User only as
a convenience, and the inclusion of any link does not imply endorsement by Planet Priorities or the
Website of the Linked Sites or any association with its operators or owners including the legal heirs or
Planet Priorities is not responsible for any errors, omissions or representations on any Linked Site.
Planet Priorities does not endorse any advertiser on any Linked Site in any manner. The Users are
requested to verify the accuracy of all information on their own before undertaking any reliance on
Prohibition against unlawful use
As a condition of the use of the Website and Smartphone app, the User warrants that they will not
use the Website and Smartphone app for any purpose that is unlawful or illegal under any law for the
time being in force within or outside India or prohibited by this Agreement and/or the TOS including
both specific and implied. In addition, the Website shall not be used in any manner, which could
damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of
the Website. The User shall refrain from obtaining or attempting to obtain any materials or
information through any means not intentionally made available or provided for or through the
Website and Smartphone app.
Terms Use of communication services
The Website and Smartphone app may contain services such as email, chat, bulletin board services,
blogs, information related to recommendations, news groups, forums, communities, personal web
pages, calendars, and/or other message (hereinafter collectively referred to as "Communication
Services"). The User agrees and undertakes to use the Communication Services only to post, send and
receive messages and material that are proper and related to the particular Communication Service.Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
Upload files that contain software or other material protected by intellectual property laws
unless the User owns or controls the rights thereto or have received all necessary consents;
Upload or distribute files that contain viruses, corrupted files, or any other similar software or
programs that may damage the operation of the Website or another's computer;
Advertise or offer to sell or buy any goods or services for any business purpose, unless such
Communication Service specifically allows such messages;
Conduct or forward surveys, contests, pyramid schemes or chain letters;
Download any file posted by another user of a Communication Service that the User know, or
reasonably should know, cannot be legally distributed in such manner;
Falsify or delete any author attributions, legal or other proper notices or proprietary
designations or labels of the origin or source of software or other material contained in a file
that is uploaded;
Violate any code of conduct or other guidelines, which may be applicable for or to any
particular Communication Service;
Violate any applicable laws or regulations for the time being in force in or outside India; and
violate any of the terms and conditions of this Agreement or any other terms and conditions
for the use of the Website/ Smartphone app contained elsewhere herein.
By way of example, and not as a limitation, the User agrees and undertakes that when using a
Communication Service, the User will not:
Planet Priorities has no obligation to monitor the Communication Services. However, Planet Priorities
reserves the right to review materials posted through Communication Service and to remove any
materials in its sole discretion. Planet Priorities reserves the right to terminate the User's access to
any or all of the Communication Services at any time without notice for any reason whatsoever.
Planet Priorities reserves the right at all times to disclose any information as is necessary to satisfy or
comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse
to post or to remove any information or materials, in whole or in part, in Planet Priorities’ sole
Planet Priorities does not control or endorse the content, messages or information found in any
communication service and, therefore, Planet Priorities specifically disclaims any liability or
responsibility whatsoever with regard to the communication services and any actions resulting from
the user's participation in any communication service.
Materials uploaded to a Communication Service may be subject to posted limitations on usage,
reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering
to such limitations if they download the materials.
Planet Priorities reserves the right, in its sole discretion, to terminate the access to the website or
usage of Smartphone app and the related services or any portion thereof at any time, without notice.
User’s Obligation and User Account
In consideration of use of the Website and Smartphone app, the User represent and confirm that the
User is of legal age to enter into a binding contract and is not a person barred from using the
Website/Smartphone app and/or receiving the Services under the laws of India or other applicable
To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary
equipment’s including a computer and modem etc. to access the Website/avail Services; (b) own
access to the World Wide Web. The User shall be responsible for accessing the Services and that access
may involve third party fees including, airtime charges or internet service provider’s charges which
are to be exclusively borne by the User.
The user also understands that the services may include certain communications from Planet Priorities
as service announcements and administrative messages. The user understands and agrees that the
services are provided on an "as is" basis and that Planet Priorities does not assume any responsibility
for deletions or failure to store any user communications or personalized settings.
Registration of the User on the Website or to the Smartphone app is optional. If the User opts to
register himself on the Website, upon completion of the registration process, the User shall or might
receive a user id and password, which hereinafter collectively called as “Credential”. The User agrees
and undertakes at all times to be responsible for maintaining the confidentiality of the Credential, and
shall be fully responsible for all activities that occur by use of such Credential. Further, the User agrees
not to use any other party's user Credential for any purpose whatsoever without proper authorization
from such party. You are responsible for the security of your password and for all transactions
undertaken using your password through our service. You confirm that you are the authorized holder
of the credit card or the original account holder used in the transactions you make using the Planet
Priorities services. Planet Priorities will not be responsible for any financial loss, inconvenience or
mental agony resulting from misuse of your Credential/credit card number/account details number
for using Planet Priorities Services.
The user also agrees and undertakes to immediately notify Planet Priorities of any unauthorized use
of the user's Credential and ensure that the user logs off at the end of each session at the website.
Planet Priorities shall not be responsible for any, direct or indirect, loss or damage arising out of the
user's failure to comply with this requirement.
The User also agrees to: (a) provide true, accurate and complete information about himself and his
beneficiaries as prompted by the registration form ("Registration Data") on the Website and
Smartphone app; and (b) maintain and promptly update the Registration Data to keep it true,
accurate, current and complete. If the User provide any information that is untrue, inaccurate, not
current or incomplete or Planet Priorities has reasonable grounds to suspect that such information is
untrue, inaccurate, not current or incomplete, Planet Priorities has the right to suspend or terminate
the User's registration and refuse any and all current or future use of the Website and/or any Service.
Furthermore, the User grants Planet Priorities the right to disclose to third parties Registration Data
to the extent necessary for the purpose of carrying out the Services.
Without prejudice to the other remedies available to Planet Priorities under this agreement, the TOS
or under applicable law, Planet Priorities may limit the user's activity, or end the user's listing, warn
other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's
registration, and/or refuse to provide the user with access to the website if:
(a) The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
(b) Planet Priorities is unable to verify or authenticate any information provided by the user; or
(c) Planet Priorities believes that the user's actions may infringe on any third party rights or breach
any applicable law or otherwise result in any liability for the user, other users of the website and/or
Planet Priorities may at any time in its sole discretion reinstate suspended users. once the user have
been indefinitely suspended the user may not register or attempt to register with Planet Priorities or
use the website or Smartphone app in any manner whatsoever until such time that the user is
reinstated by Planet Priorities. Notwithstanding the foregoing, if the user breaches this agreement,
the TOS or the documents it incorporates by reference, Planet Priorities reserves the right to recover
any amounts due and owing by the user to Planet Priorities and/or the service provider and to take
strict legal action as Planet Priorities deems necessary.
Planet Priorities may provide the User with materials which may be protected by copyrights,
trademarks or other intellectual property rights and laws. The User may use this material only as
expressly authorized by Planet Priorities and shall not copy, transmit or create derivative works of
such material without express authorization from Planet Priorities.
The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any
content on or through the Website that is protected by copyright or other proprietary right of a third
party, without obtaining the permission of the owner of such right. Any copyrighted or other
proprietary content distributed on or through the Website with the consent of the owner must contain
the appropriate copyright or other proprietary rights notice. The unauthorized submission or
distribution of copyrighted or other proprietary content is illegal and could subject the User to
personal liability or criminal prosecution.
None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website
by the User contained herein or any other section or pages of the Website and/or the Linked Sites,
shall be deemed to constitute a partnership between the User and Planet Priorities and no party shall
have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted,
however, that if by using the Website, the User authorizes Planet Priorities and its agents to access
third party sites designated by them or on their behalf for retrieving requested information, the User
shall be deemed to have appointed Planet Priorities and its agents as their agent for this purpose.
The User agrees to indemnify, defend and hold harmless Planet Priorities from and against any and all
losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in
connection therewith and interest chargeable thereon) asserted against or incurred by Planet
Priorities that arise out of, result from, or may be payable by virtue of, any breach or non-performance
of any representation, warranty, covenant or agreement made or obligation to be performed by the
User pursuant to this Agreement and/or the TOS.
If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part,
such invalidity or unenforceability shall attach only to such provision or part of such provision and the
remaining part of such provision and all other provisions of this Agreement shall continue to be in full
force and effect.
Termination of Agreement and Services
Either the User or Planet Priorities may terminate this Agreement and a Service with or without cause
at any time to be effective immediately.
The User agrees that Planet Priorities may under certain circumstances and without prior notice,
immediately terminate the User's user id and access to the Website/Services. Causes for termination
may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by
enforcement or government agencies, requests by the User, non-payment of fees owed by the User
in connection with the Services as specified in the applicable TOS.
This Agreement may be terminated by either the User or Planet Priorities through a written notice to
the other. Planet Priorities shall not be liable to the User or any third party for termination of any
Service. Should the User object to any terms and conditions of this Agreement, any TOS or become
dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use
of the Website/Service; and (b) notify Planet Priorities of such discontinuance.
Upon termination of the Service, User's right to use the Website/Smartphone app /Services and
software shall immediately cease. The User shall have no right and Planet Priorities shall have no
obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent
messages to the User or any third party. Once the User's registration or the Services are terminated,
cancelled or suspended, any data that the User has stored on the Website or Smartphone app may
not be retrieved later.
All notices and communications (including those related to changes in the TOS, Service, termination
of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by
commercial messenger or courier service, or mailed by registered or certified mail (return receipt
requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the
upUPUPindia@gmail.com or at the company registered mailing address.
This agreement and each TOS shall be governed by and constructed in accordance with the laws of
India without reference to conflict of laws principles and disputes arising in relation hereto shall be
subject to the exclusive jurisdiction of the courts of Ernakulum, Kochi.